We are currently seeking a skilled and detail-oriented IT Hardware Support Specialist to join our IT team. The successful candidate will play a crucial role in providing technical support for hardware-related issues, ensuring the reliability and functionality of our IT infrastructure. If you have a strong background in IT hardware troubleshooting, excellent problem-solving skills, and a customer-focused attitude, we encourage you to apply for this position.

Key Responsibilities:

Hardware Troubleshooting:

Diagnose and resolve hardware-related issues for desktops, laptops, servers, and peripheral devices.
Conduct root cause analysis to identify and implement preventive measures.
Hardware Installation and Upgrades:

Install, configure, and upgrade hardware components, including RAM, hard drives, graphics cards, and network adapters.
Ensure compatibility and adherence to technical specifications.
Technical Support:

Provide technical assistance to end-users regarding hardware-related inquiries and problems.
Offer remote or on-site support as needed.
Maintenance and Monitoring:

Perform routine maintenance tasks to ensure the optimal performance of hardware systems.
Monitor hardware health and proactively address potential issues.
Inventory Management:

Maintain accurate records of hardware inventory, including serial numbers, configurations, and warranty information.
Coordinate with procurement for hardware purchases and replacements.
Documentation:

Create and update documentation for hardware configurations, troubleshooting procedures, and solutions.
Ensure documentation is accessible to relevant team members.
Collaboration:

Collaborate with other IT teams, including software support, network administration, and cybersecurity, to resolve complex issues.
Participate in cross-functional projects as needed.
User Training:

Provide training to end-users on basic hardware use and best practices.
Create user guides and tutorials for common hardware-related tasks.