Job Summary:
We are seeking a dynamic and experienced Hotel Manager to lead our hotel operations and ensure exceptional guest experiences. The Hotel Manager will be responsible for overseeing all aspects of hotel management, including guest services, staff management, financial performance, and facility maintenance. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering outstanding service, we encourage you to apply for this position.

Key Responsibilities:

Guest Services:
Ensure exceptional guest experiences by maintaining high standards of service and hospitality.
Address guest inquiries, concerns, and complaints promptly and professionally.
Staff Management:
Recruit, hire, train, and supervise hotel staff, including front desk personnel, housekeeping staff, and food and beverage service staff.
Foster a positive work environment and provide ongoing training and development opportunities for staff members.
Financial Management:
Develop and manage the hotel budget, including revenue forecasting, expense control, and profit optimization.
Monitor financial performance metrics and implement strategies to achieve revenue targets and cost savings.
Sales and Marketing:
Develop and implement sales and marketing strategies to attract guests and increase occupancy rates.
Collaborate with marketing teams to promote the hotel through various channels, including online platforms, social media, and advertising.
Operations Management:
Oversee day-to-day hotel operations, including front desk operations, housekeeping, maintenance, and food and beverage service.
Ensure compliance with hotel policies, procedures, and standards of operation.
Facility Maintenance:
Coordinate facility maintenance and repairs to ensure a safe, clean, and well-maintained environment for guests and staff.
Conduct regular inspections of hotel facilities and address any maintenance issues promptly.
Guest Relations:
Build and maintain relationships with guests, ensuring their needs and preferences are met during their stay.
Implement guest loyalty programs and initiatives to enhance guest satisfaction and loyalty.
Quality Assurance:
Implement quality control measures and standards to ensure the highest levels of cleanliness, safety, and service quality.
Conduct regular audits and inspections to assess compliance with quality standards and guest satisfaction.