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Remuneration (MYR) :


Position of Vacancy :

service engineer - executive

Company Name: 

Hiring Date:

Company Confidential

1 April 2024

Vacancy Nature:

Company Sector / Industry:

Full Time

Consumer Services

Location of Company:

shah alam , selangor

P.I.C Human Resource Email: 

Jobs Description:

We are seeking a highly skilled and customer-focused individual to join our team as a Service Engineer. The successful candidate will play a critical role in providing technical support, maintenance, and troubleshooting services for our products. If you have a strong technical background, excellent problem-solving skills, and a passion for delivering outstanding customer service, we encourage you to apply for this position.

Key Responsibilities:

Installation and Commissioning:

Install and commission equipment, ensuring it meets specified requirements.
Provide training to clients on the proper use and maintenance of products.
Technical Support:

Respond to customer inquiries and provide technical assistance via phone, email, or on-site visits.
Diagnose and troubleshoot technical issues promptly and effectively.
Preventive Maintenance:

Conduct regular preventive maintenance checks on equipment to ensure optimal performance.
Identify and address potential issues before they escalate.
Repair and Maintenance:

Perform repairs on faulty equipment, replacing parts and components as needed.
Collaborate with the engineering team for complex technical issues.

Maintain accurate records of service activities, including service reports, maintenance schedules, and customer communications.
Provide detailed documentation for each service visit.
Customer Relationship Management:

Build and maintain positive relationships with clients through effective communication and exceptional service.
Gather feedback and insights to improve product performance.
Remote Diagnostics:

Utilize remote diagnostic tools to analyze and resolve technical issues.
Provide remote support to customers when on-site visits are not required.
Quality Assurance:

Ensure that service activities comply with quality standards and industry regulations.
Implement continuous improvement measures based on feedback and observations.

Mandatory Requirement (Key Responsibilities): 

Bachelor's degree in Engineering or a related field.
Proven experience as a Service Engineer or in a similar technical support role.
Strong technical knowledge in the relevant industry or product line.
Excellent problem-solving and diagnostic skills.
Customer-focused with strong interpersonal and communication skills.
Ability to work independently and collaboratively in a team.
Willingness to travel for on-site service visits as required.
Knowledge of safety protocols and a commitment to maintaining a safe work environment.
Application Process:
Interested candidates are invited to submit their resume along with a cover letter highlighting their relevant experience and detailing their approach to customer service. Please send your application to [provide contact details or application instructions].

We look forward to considering your application for the Service Engineer position.

About the Company (Location):

shah alam , selangor

Other Requirement on Candidates: 
(Language / Certification Criteria)

Perks Offered:


Department Vacancy:


Remuneration (MYR):


send application
Send Application
All Resumes are compulsory to be sent to both emails :
b) Designated HR's company P.I.C email = 
Important Note:
Employer Requires Candidate to attend RM 298 Mandatory "Office Dynamics" Training (To be Deducted from First Month Salary Only upon Successful Hiring).

Proceed above to "Send Application - Button" should candidate allow consent to attend "Compulsory Training" - Corporate Dynamics

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